Excentra

Boost Your Business Growth with Comprehensive Outsourced Call Center Services

Find out how!

Why choose Us

Customized Reporting Tools

Our state-of-the-art reporting systems offer custom dashboards tailored to your needs. Track everything from average handle time to customer satisfaction rates. We ensure you have full visibility into your customer service performance at all times.

Flexible Pricing Models

We offer competitive pricing plans designed to suit your business’s needs, whether you’re a startup or an enterprise

Constant Improvement

We continuously monitor performance and customer feedback to enhance the quality of our services. Our commitment to constant improvement ensures that your business benefits from evolving best practices in customer care

Optimized Workforce Management

With our intelligent scheduling and staffing solutions, we make sure that you always have the right number of agents available, keeping costs down while ensuring optimal customer service performance

Dedicated Support Teams

Our call center offers you the flexibility to choose dedicated teams who understand your business inside and out. These teams provide personalized service, handling customer inquiries efficiently and with care, creating a seamless experience for both you and your clients

24/7 Availability

Your customers are never out of reach with our around-the-clock services. We provide support 24/7, including holidays and weekends, ensuring that your business remains accessible at all times to resolve any concerns and maintain strong relationships with your clients

About Us

At Excentra, we specialize in high-quality call center services designed to enhance customer satisfaction. Our dedicated team offers scalable solutions for inbound support and outbound sales, ensuring seamless, effective communication that fosters loyalty and drives growth

Mission

Our mission is to provide businesses with high-performance call center services that blend sales and customer support, driving both satisfaction and revenue growth through every interaction

Vision

Our vision is to be a catalyst for business success, delivering call center services that drive sales, build loyalty, and elevate customer service, redefining call centers as key drivers of performance and satisfaction

Clients We’ve Worked With

Have a Project in mind

We can help you bring your ideas to life. Let’s talk about what we can build and raise together

Connect with Us

Let us together build a flourishing business

When connected with us, you aren’t growing your business alone. We have your back and put in our best to contribute to the growth of your entire team and organization. So, if you are looking for the right agency that’ll help you build a good online presence and bring in more conversions and revenue, we are right here

Your Trusted Partners

Highly Motivated Team with Innovative Ideas

We love what we do and therefore come up with the best possible solutions to help you set and grow online quickly. We are your trusted partners you can count on

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